System description
The large crowds and long queues in the service halls of banks and other institutions have become a main barrier to improving service and company's image. The Jinque (ticketer)management system will effectively help change the situation.The system simulates the whole process of queuing.By taking the ticket, customers will sit and wait for their turn to receive service.The tiring wait will turn into a light moment of leisure,and the customers will emjoy a free space of their own and a good feeling. Jinque Queue Management System is a new-generation intelligent system developed by the Jinque Company on the basis of absorbing the experiences of domestic and foreign companies and taking into consideration of the conditions of China's relevant service institutions. We are committed to making the long queues in the service halls become history.
Structure and characteristics of the system
• Ticket dispensers: Micro-computer-based main control system;touch-screen ticker; and high-speed ticket printer.There are several types of ticket dispensers for selection.Customers can also order and place their requirements.
•Professional broadcaster reminding system:The voice sounds nice and clear, much better than tje rigid and inconsistent tone made by computer speech synthesis.
•Number display system:LED Chinese display is installed above the sercice window;LED or PDP screen can be used for the main diaplay panel.
•Bank teller operator: It can check in and check out the teller and indicate the queue;it can call and recall the number,prioritize a number, give up a number,transfer service and suspend window scrvice. The small LED screen is lattice display screen,which can show the number of people waiting and served in addition to other text display. Besides, the operator can also be used through PC screen soft keyboard in the Intranet(Configuration and technical parameters).
•Open software control system:The users can define the categories of service and level of preference for the screens. The system has no limit on the number of windows in service, types of services and the number of preference service levels. Italso supports multiple networked ticketers.
•Powerful statistical function: Using statistical forms and charts, the system can easily analyze customer flow and staff performance so that the staff, windows and other resoures could be better arranged.
•Internet queuing system:The customers can use Internet to register in the system and check the progress, which would greatly cut the waiting time.
•Otherl functions:The ticket dispenser of the sysstem can also get the Jinque fingerprint attendance machine. These two systems can be easily switched to each other.
System configuration chart
排队机带评价器的网络拓扑结构
Typical display screen of the ticket dispenser
Statistics the analytical system
System configuration page
In common use hair number machine model
Where can the Jinque queue management system be used?
● Service halls of banks, insurance and financial companies
● Service halls of China Mobile, Unicom, China Telecom, CNC and Chinatietong, etc
● Waiting halls of the hospitals
● Administration halls of commerce and industry administration, taxation,customs, consulate and exit and entry administration offices
● Service halls of post office, airports, bus stations and ports
● Restaurants and entertainment venues,etc.
Operation procedure
When a customer selects a service item and get the number from theticketer
terminal,he or she will enter into the queue for a line of business.The clerk in
charge of this service calls the number in the queue through the calls. The
number is shown on the LED screen and broadcast through calling unit and loudspeaker.The steps are:
1.A customer picks the service number
When a cusromer gets to the service hall,he or she will go to the ticketer near the enterance and push the button for relevant service. The ticketer will print out a service ticket. The ticket may contain the necessary information present. At the same time, the system will automatically send the information to the relevant counter and central management computer.
2.The clerk calls the customer
The clerk only needs to push the relevant button of the caller on his or her table,the service number of the customer will be shown on the display screen in order and the system will send out the sound of "DingDong" and voice information to lead the customer to the window indicated. After finishing serving a customer, the clerk will hit the button and the next customer. | 
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